Century Mortgage

Reviews

• ★ ☆ ☆ ☆ ☆
  The process is difficult to begin with. Now add in Century Mortgage and it turns into feeling like the circle that's stuck in that never ending spin on your computer waiting to load a page. This is now your life for seven weeks.You have jumped through every hoop and shelled out a bunch for two inspections and an appraisal. You get no where. You get the satisfaction repeatedly of them saying We have everything, this is all we need but that's not true. Just wait for Monday. There's a new laundry list. And finally you get no house because their documents requests are still pinging the scales 10 days past the signed contract date expired with no financial approval and no contract amendment in place. Never mind that you were going to make a smart 'house to income' purchase of less than 25% of income. You have a steady and reliable income, have a credit score just shy of 800, and 20% to put down. This company needs something like re-training. What they do not need, is YOU. to lead you around all excited on every phone call and text message because you know the next one is going to be the big one telling you You are Approved. Leave them alone. Apparently this is how they get their kicks. I feel repeatedly kicked by this company. I wanted this house. I saw my life in color in this house. I have been searching for four months and put bids on three other houses before this that fell through at the beginning. This one was the GOAL. Century Mortgage doesn't give a crap. I have lost my house while they dawdled shuffling papers and forgetting to keep me timely informed of the next important laundry list of to-do documents. I'm heartbroken. I called and texted today to get ahold of Aaron the broker to inform him of the new developments. It's been almost seven hours and he still isn't in a hurry to call back to offer to grovel at the homeowner to get the deal back because of his teams incompetence. No problems for him today. He has a house. Lousy customer service at this company. I completely was not served. At any other brokerage, I would have had my house by now. Dave Davis, my initial realtor recommended this company. I replaced Dave Davis. I should have been smart and replaced them both.
  By Lorraine Mathews, June 05, 2017

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